Refund policy

The kickoff deposit reserves your delivery window and pays for the scoping work that begins immediately: reviewing the workflow with your team, confirming the systems involved, and agreeing the target for the guarantee.

Because that work starts straight away and the window is held for you, the deposit is non-refundable if you decide not to proceed.

Non-refundable means you changed your mind. It does not mean we keep your money for nothing.

If we are unable to deliver the agreed workflow, or we cancel the engagement, we will refund the deposit less any scoping work already completed and shared with you. If we have not yet started, the refund is the full amount.

If the workflow is delivered but does not meet the agreed target, the remedy is our continued work rather than a refund. That is set out in the outcome guarantee.

Amounts invoiced after the deposit cover work already performed and are payable under the agreed terms. They are not refundable once the corresponding work has been delivered.

Nothing here limits your rights under the Australian Consumer Law, including remedies where a service is not supplied with due care and skill or is not fit for the purpose we agreed.

Email us and we will deal with it directly. We would rather resolve a problem than argue about a deposit.