Outcome guarantee

Before the build starts we agree a single measurable target for the workflow. If the workflow has not met that target 90 days after handover, we keep working on that workflow at no extra cost until it does.

The guarantee is about the agreed target for the workflow we build. It is not a guarantee of a general savings figure, a revenue outcome, or the indicative ranges shown in the free assessment.

The target is written down before any work begins and must be all of the following:

• Measurable from data we can both see.
• Measured against a baseline we record together before the build.
• Limited to the workflow being built, not the wider business.

If we cannot agree a target that meets those conditions, we will say so rather than proceed on a vague one.

The 90-day period runs from handover, which is the point at which the workflow is live and your team has been shown how to run it. We will tell you in writing when handover has occurred and when the window closes.

The remedy is our continued work on that workflow at no further charge until the agreed target is met. It is not a refund, and the kickoff deposit remains non-refundable as set out in the refund policy.

The guarantee does not apply where the target was missed because:

• The workflow was not adopted or used by your team.
• You changed the scope, the underlying process, or the systems involved after the target was agreed.
• A third-party system the workflow depends on changed, was withdrawn, or its access was revoked.
• We were not given the access or information needed to measure the result.
• The baseline we agreed turns out to have been misstated in information provided to us.

Where one of these applies we will explain which, and we will still tell you what we think it would take to reach the target.

Tell us in writing before the window closes. We will review the measurement with you and, where the guarantee applies, agree a plan and resume work.

This guarantee sits on top of the rights you have under the Australian Consumer Law. It does not limit them.